Terms and Conditions

Welcome to the craftmyspace.com
craftmyspace.com is committed to ensuring your shopping experience is everything you expect it to be. We ensure to meet high standards for service.

These terms of offer for sale (“Supply Terms”) apply to products and services purchased via www.craftmyspace.com (“the Website”) which is a website owned and operated by PLANKOGRAM PRIVATE LIMITED, a company incorporated under the Companies Act, 1956, and also a “company” under the Companies Act, 2018 (“Company” or “Plankogram” or “We” or “Us” and its successors and assigns). Under these Supply Terms the users of the website will be referred to as (“You” or “Your” or “Yourself” or “User” or “Customers”). PLEASE READ THESE SUPPLY TERMS CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR AVAILING ANY SERVICES ON THE WEBSITE. ANY PURCHASE MADE BY YOU THROUGH THE WEBSITE SHALL SIGNIFY YOUR ACCEPTANCE OF THE SUPPLY TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME. IN ADDITION TO THE FOREGOING, YOU SHALL ALSO BE BOUND BY THE TERMS OF USE OF THE WEBSITE, OR ADDITIONAL TERMS WHICH ARE DISPLAYED WITH THE SELECTION OF THE PRODUCT, IF ANY (“ADDITIONAL TERMS”). IF THERE IS ANY CONFLICT BETWEEN THE SUPPLY TERMS AND THE ADDITIONAL TERMS, THE ADDITIONAL TERMS SHALL TAKE PRECEDENCE IN RELATION TO THAT SALE TO THE EXTENT OF SUCH CONFLICT.

1. The Website is a platform for online sale of furniture and wooden structures (“Products”) and allied services (“Services”) offered by PLANKOGRAM and the purchase of Products and Service by you. For point of clarity, the Products and Services are manufactured and sold, under the brand “PLANKOGRAM”, which is owned by PLANKOGRAM. PLANKOGRAM also delivers the Products to You directly or through its authorized partner.

2. PLANKOGRAM has the right to change or discontinue any Products and Service at any time, without notice. PLANKOGRAM may add or modify the procedures, modes, processes or conditions of purchase at any time. PLANKOGRAM shall not be liable to You or to any third party for any modification, suspension or discontinuance of any Product or any aspect of the Services.

Amendments to the User Agreement
The Platform may amend this User Agreement at any time by posting a revised version on the Website. The revised version will be effective at the time Platform posts it on the Website. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this User Agreement.

Product Policy
The product shown in the image is a reference product and the new manufactured product can look different from the one shown in the image due to various factors like lighting, manual polish, wood’s texture, etc.

Plankogram products are available in a fixed set of Finishes like – Teak, Mahogany, Natural, Honey, Walnut, White, and Black. So please discuss the finish you need with our customer support team once in order to receive the best quality product.

Please note that in case of Solid Wood products, slight grains would be visible. There may be a slight variation in finish between the actual product and the designs which are being displayed on our website.

craftmyspace.com provides an Internet based platform to sell their products and merchandise on the website. Such services enable users to purchase home furnishing products upon placing an order. Once an order placed, the Company will ship the product, and the user will be entitled to pay for it.

Eligibility to Use
According to the Indian Constitution, a person under the age of 18 is minor. Services and facilities offered on our website shall not be available for minors. Please note if you are living outside of India then it’s your responsibility to make sure whether you are eligible or not for our services.

Persons barred under the laws of India are not permitted to use our services. The Company reserves the end right to reject or grant the access to a new user or terminate the access of existing users, at any time. Also, the Company shall not be required to furnish any reason for it.

User Account, Password, and Security
The website registration process enables a user to access the services. Certain user information is required to create an account at our website. It is the sole responsibility of the user to maintain the confidentiality of the User Id and password received upon completion of the registration. Users are also responsible for any activity occurred under the account, thus make sure to exit at the end of each session to prevent unauthorized access of your account or breach of security. The Company shall not be responsible for any loss or damage emerged if you fail to obey the terms.

User is responsible for the validity of account information provided during the website registration process. In case of submission of untrue, incomplete or inaccurate information the Company has the end rights to suspend or terminate your account.

Product and Pricing Information
The Pricing Information relating to the Product shall be as displayed on the Website and as disclosed to You at the time of Your purchase/order. We do not guarantee that the price will be the lowest for similar products within any given locality, city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You. While Plankogram strives to provide accurate information relating to Products and Services including pricing information, but typographical and other errors may occur. In the event that a Product or Service is listed at an incorrect price or with incorrect information due to an error, Plankogram will have the right to modify the price of the Product or Services and contact You for further instructions via e-mail address provided by You at the time of registration or cancel the order and notify You of such cancellation. If Plankogram cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.

You are responsible for paying all fees (if any) associated with the use of the Website and you agree to bear any and all applicable taxes, charges, cesses etc. levied thereon.

The Platform collects, stores, processes and use Your information in accordance with Platform Privacy Policy. By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website by Platform in accordance with the Privacy Policy.

Payment Facility
Platform may from time to time contract with third party payment service providers including banks to open nodal bank accounts under applicable Indian laws, to facilitate the payment between users i.e. buyers and sellers and for collection of Platform Fees and other charges. These third party payment service providers may include third party banking or credit card payment gateways, payment aggregators, cash on delivery or demand draft / pay order on delivery service providers, mobile payment service providers or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be of payment or supporting the same in any manner.

Without limiting other rights and remedies, Platform may limit your activity, immediately remove your information or buys, or end your listing, warn other users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the Website in the event, but not limited to:
1 If you breach the User Agreement or any terms or policies of the Website.
2 If your actions may cause legal liability for you, other users or Platform.
Platform may at any time at its sole discretion reinstate suspended users. Platform reserves the right to recover any amounts due and owing by you to Platform and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

You shall fully indemnify, keep indemnified, defend and hold harmless Platform and Platform’s shareholders, subsidiaries, affiliates, third-parties and their respective shareholders, officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement or any rules and policies contained herein, or your violation of any law, rules or regulations or the rights of a third party.

Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the Grievance Officer for the purpose of your personal sensitive information as governed by the Platform Privacy Policy is Mr.Jovin Gerard. Please write to Contact@craftmyspace.com to register any grievance.

Governing Law
This User Agreement and all the rules and policies contained herein and any of Your usage of Website and Your dealings with Platform shall be governed and construed in accordance with the laws of India.

If any dispute arises between You and Platform during Your use of the Website or Your dealing with the Platform in relation to any activity on the Website, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and all the rules and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by Platform. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The place of arbitration shall be Bangalore. Your obligations to pay the Payment Fees shall not be suspended during the arbitration proceedings.

Use of Material
1. The Company grants you a non-exclusive, revocable, non-transferable right to access the product catalog or any other material available on the website. In accordance with the terms, you may:
1.1 Access the material for personal, internal an informational purposes.
1.2 Not alter the material available on the website.
1.3 Not remove any copyright or proprietary notices available on the website.
2. The design, layout and look, and feel of the website are protected under intellectual property rights, thus copying of the same shall not be granted here in.
3. Unless or otherwise permitted, users are not allowed to download or install any of the software available on the website.

Usage Conduct
1. Basic requirements to access and transact on the website, such as computer and Internet connection, shall be the sole responsibility of the user.
2. The website should be used for the sensible purpose only, users shall not indulge in activities that are not foreseen by the website.
3. Loss or damage arises out of decaf authorization for a transaction shall not be the liability of the Company.

Intellectual Property Rights
The website, texts, graphics, UI, visual interfaces, images, sounds and music, codes on the website is owned and controlled by Plankogram and the design, structure, selection, coordination, expression, look-and-feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights. The trademarks, logos and service marks displayed on the Website are the property of Plankogram. You are not permitted to use these Marks without the prior consent of Plankogram Plankogram owns all intellectual property rights to the trademark “The Plankogram Pvt. Ltd.” and variants thereof, and the domain name, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.

Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from Plankogram. Disclaimer of Warranties and Liability We make sure that all the information posted on the website is correct, however the Company never warrants the accuracy, quality and completeness of data, product, and services.

The Company shall not be liable for any direct, indirect, incidental or consequential damages caused by:
1. The use or inability of use of services.
2. Unauthorized access to the user’s data and
3. Any matter is related to the services.
The Company shall not be liable for delay or inability to use of the website or services, or any information, software and graphics acquired through the website. Further, we are not responsible for non- availability of the website during periodic maintenance or accidental suspension caused due to technical reasons.

You acknowledge that data obtained from the website is done entirely through your wisdom. Thus you agree that you will be responsible for any damage and loss caused to your computer with such data.

Newsletters and Communication
You agree to receive communication and newsletters via SMS and emails from Plankogram. To unsubscribe kindly follow the procedure set forth in the Website.

What is the estimated time for a delivery?
Once we receive the order confirmation, products are typically manufactured and dispatched within 3 – 4 weeks. We will notify you once the product has been dispatched for delivery. All the products that can be dispatched immediately are highlighted with Fast Shipping on the website. Every product is transported and delivered through the Plankogram’s delivery network or our trusted third-party logistics. Although we try to make sure that the Product reaches you within the specified time of delivery, circumstances, such as transport strikes, heavy rains, floods, natural calamities, border clearance, etc., might arise which may result in a delay. In such a case, we request you to not worry. Get in touch with our Customer Support Desk for the latest updates and information regarding your shipment, if we already haven’t been in touch with you for the same. For a fully customised product, which is being made from scratch, prototyping can result in the delivery taking more time than the standard delivery time.

Are there any delivery or installation charges, or any hidden fees?
Absolutely not. Delivery and installation of a product is free of charge for all orders above INR 5000. We deliver across India, except for a few non-serviceable PIN codes. Before placing an order, you can enter your city’s or town’s PIN code in the box provided to check whether we deliver to your area or not. In certain exceptions, however, when we do agree to deliver the Products to the non-serviceable PIN codes, we may deliver the product to You, provided that the cost of transportation/delivery and installation is borne by you in advance. Also, the product will not be covered under any warranty.

Is there any form of cancellation fee?
Provided that, after placing the order, you cancelled it during the specified 12-hour time limit, or in any other case of cancellation entertained, a processing fee will be deducted from the amount you paid for your order, and the remaining shall be returned to you.

When will I get a refund, if eligible?
Refund initiation shall be subject to the pick up of all items of an order from the customer’s premises. All refunds will be initiated within 4-5 working days after the product is collected. Refund will be done by the way payment was originally made.

Can I initiate a return on a custom product?
All custom made orders are manufactured as per specific requirements to each individual customer thus the company will NOT ACCEPT the return of such products unless there are incorrect handlings from the company and are inspected by customer upon delivery and installation. In such case where product was received damaged, customer does need to make a complaint on spot of delivery via emailing at: contact@craftmyspace.com and attach the photos of products as well as proof of purchase.

Newsletter and Communications
You hereby expressly agree to receive communications and newsletters from Plankogram by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from Plankogram at any time by following the procedure set forth in the newsletters.